Love Accountancy Limited’s Privacy Policy
We last updated this Privacy Statement on 25 May 2018.
What is the purpose of a Privacy Policy?
Our website www.loveaccountancy.co.uk is here to provide your with information on our services, how to contact us and to provide our terms and conditions of service. In order for us to provide you with our website and services we may need to collect personal information about you.
We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:
- What personal information we collect about you when you use the Website
- How we use your personal information
- Who we may share your personal information with
- Any transfer of personal information outside of the EEA
- How long we keep your personal information
- What we do to protect your personal information
- What choices you have in relation to your personal information
This website is owned and operated by Love Accountancy Limited (Company No. 09828219) whose registered office is at Love Accountancy Limited, The Generator, Kings Wharf, Exeter Quay, EX2 4AN. If you have any comments or queries about this website please contact hello@loveaccountancy.co.uk.
Personal Information we collect about you
What information we collect about you
We may collect the following information about you:
- your name and address
- your contact details including email address and telephone number
- what kind of services you are interested in
- your payment details
- details about services we have provided to you in the past
We collect information about you in two different categories:
- Identifiable information – this is information that allows us to identify you such as your name and email address, telephone number etc
- Anonymous information – we may collect information that does not personally identify you but categories you into a group or sector (e.g. age, marital status, lifestyle) and we maycan use this information to tailor our products and services more accurately.
Personal Information you give us
We may collect personal information about you when you:
- Fill in an enquiry form
- Book a meeting
- Contact us by email or post
- Contact us by telephone
- Sign up as a client and purchase services from us
Personal Information we collect automatically
When you visit our website or use our services, we may collect certain information automatically such as:
- Your IP address (the name your computer used to identify itself to you)
If you want to know more about how we use cookies, you can find more information here.
Personal Information we collect from other sources
We work with several of other organisations such as payment processing companies, credit reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.
We may collect personal information from the following organisations:
- HMRC
- Companies House
- GoCardless
- Credit Reference Agencies
- Google (Adwords and Analytics)
How we use your Personal Information
To provide our website, process your request for information or your request for products or services, we may use your information in the following ways:
- to provide you with the services you have asked for
- to contact you about a request you may have made
- to process your payment
- to fulfil any contracts you have entered into with us
- to comply with our legal obligation or as otherwise as may be required by law or regulation
- to prevent and detect fraud
- to tell you about changes to our services or website
- to help us develop the website and make it better for all users
- to keep our website safe and secure
Our legal basis for using your information
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
1.) Where you have consented to us using your personal information
When you submit information to us on our website, we will process that information in order to comply with your request for further information.
2.) Where we need to perform the contract we have entered into with you
Examples of how we may use your information in order to comply with a contract that we have entered into with you:
- to provide the services you have requested, as covered in our terms and conditions
3.) Where it is necessary for our legitimate interests
We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).
4.) Where we need to comply with a legal obligation
An example of how we may use your information to fulfil a legal obligation:
- Keeping records for tax purposes.
- Keeping you up to date of legislation for tax purposes (Budget/Tax updates, GDPR and Auto Enrolment being some examples)
Our Marketing
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.
You can opt out of such marketing at any time and if you wish to do so, please email us at hello@loveaccountancy.co.uk.
Sharing your Personal Information
Other third parties
We may share your information with certain third parties including:
- Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (for example we use a post handling and scanning service for all received mail)
- Our website providers who need to see your information in order to keep our website up and running
- Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users
A list of the organisations we work with is available on request. This information is not displayed publicly to protect commercially sensitive information.
Legal Requirements and Law Enforcement
We may also disclose your personal information to third parties:
- if we sell our business in which case the personal information that we hold will be part of the transferred assets
- if we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction
- if we have a suspicion of money laundering. We have a statutory obligation under the The Proceeds of Crime Act 2002 and the Money Laundering Regulations 2007 legislation to report to the Serious Organised Crime Agency (SOCA) any reasonable knowledge or suspicion of money laundering. Any such report must be made in the strictest confidence.
Third Party Privacy Policies
Our website may contain links to websites owned by other organisations. If you follow a link to another website, such websites will have its own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.
Where we store your Personal Information
Storage of Personal Information
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA. Those that store data outside the EEA do so in strict accordance to GDPR and its Data Protection Policies.
All third parties who provide services or software to us are required to enter an agreement and/or sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
Retention of information
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be requested by emailing us. An example is found below:
| Type of Documents | Description of Document | Retention Period |
| Marketing Database | Name and contact details of people expressing interest in our goods or services. | Up to 6 months from last contact |
| Client Database | Name and contact details of all clients including emails, addresses and payment information | 7 Years after you cease being a client. |
Emails
If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.
Your rights
Access to information
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact the Managing Director at hello@loveaccountancy.co.uk or write to us at the address belowabove.
Changing or deleting your information
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information.
You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at hello@loveaccountancy.co.uk.
We can only delete data where there is no legal obligation for us to retain the information. For more information please request to see our retention policy.
Right to prevent Automated decision making
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at hello@loveaccountancy.co.uk.
Transferring Personal Information
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at hello@loveaccountancy.co.uk with the details of what you would like us to do and we will try our best to comply with your request. It may not be technically feasible, but we will work with you to try and find a solution.
Complaints
If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by Director who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioner’sCommissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to our Privacy Policy
We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.
How to Contact us
We welcome questions, comments and requests regarding this Privacy Policy which can be sent to hello@loveaccountancy.co.uk.