Published: 19th March 2020
First of all speak to them and get a feel for whether they can or will pay.
Offer them some alternative methods for payment, such as:
- Direct debit (you can set up instalment plans) using a service like GoCardless (free to set up and integrates seamlessly with Xero) – this is a fantastic set and forget method: Link to GoCardless
- Credit Card payments. Services like Stripe (again which can be set up with Xero) will allow customers to pay by Credit Card: Link to Stripe
- Consider whether you need to seek legal advice. Does a solicitors letter need to be sent? You can send a solicitor letter for just a few ££ using this service (they also have a useful interest calculator): Link to solicitors – we suggest that this is a last resort, as you want to keep customers on side. Remember we’re all in the same boat and everyone is struggling with their finances right now.
If you need any assistance setting any of the above up, please ask.
We’ll update this page if and when we have any further tips. The more we speak to clients, the more suggestions crops up. Remember, we’re all in this together!